The product is very easy to use and it left my hair soft and manageable. The color was a problem for me, however. I have darkish brown hair and wanted something with a little red in it. #112 came out very orange/red. I left it on for almost an hour. It may have been better if it were a darker shade, I don't know. I called a Clairol color specialist and she advised me to cover it with #120. I hope it works or I'm off to the salon, definitely off-setting the money I was trying to save I have it for two days now and hate how it looks.